We ship within the European Union: 4,90€ / FREE 250€+

info@caraudioempire.eu / 00386 41 912 188

General terms

Shipping
 

We ship all packages through DPD courier service from our warehouse in Slovenia. Tracking number of the package will be sent to customer after we get this information from courier. We ship to all EU countries without exclusion. Estimated delivery time for EU countries is 2-5 days. Dispatched time is usually 1 day after receiving payment for order.

Shipping costs

Flat shipping rate for all EU countries 4,90€. FREE shipping on all orders over 250,00€!

 
Payments
 
- Paypal: we accept Paypal payments
 
- Bank transfer: after you submit your order we will send you an invoice with payment information. As soon as the invoice is paid, we will ship the order and also give you info about the scheduled delivery time.
 
 
Returns
 

In order to ensure our customers receive the best level of service we offer a comprehensive returns policy. Please note that the following returns procedure must be followed, and failure to do so may result in us being unable to exchange goods or provide refunds. Also please be aware that we cannot be held responsible and provide refunds/exchanges on stock affected by circumstances beyond our control. 

Should you wish to return an item for any reason please notify us within 48 hours of receipt of your order of any part that is unsatisfactory. In order to arrange a return, please contact us on info@caraudioempire.eu and inform our customer service team of your order number, the item you are returning and the reason for the return.

We will then reply with a solution and the address you need to send the item to.

You'll need to package the item securely and include:

- Your order number
- Whether a replacement or refund is needed
- The reason why you are returning the item.
- Goods returned should be in their original condition and packaging in which they arrived, along with a copy of the invoice.

Once received items will be checked and refunds on goods and postage arranged where suitable. We cannot issue refunds on simply unwanted goods due the perishable nature of goods on sale. Refunds/exchanges will only be offered on items that are faulty, and were clearly so at the time at which they were dispatched.

 

General terms
 
Prices:
All prices in the online store are inclusive of 22% VAT. Prices are valid at the time of contract award and have a predetermined period of validity. Due to the nature of business, prices can vary daily. We try to have all updated prices, and there is no deviation from the true value. However, if you happen to price at time of award of the contract is not correct, we will enable the customer to withdraw from the contract.
 
Dicount codes:
Several times we enable customers rebates on certain items or all items in the store. Discounts will be clearly labeled and forwarded with a certain code for a discount. Discounts are not cumulative, the code could be used at each re-ordering, as long as the code is still valid. Enter the discount code in your shopping cart in the purchasing process. As soon as the code to confirm the price is reduced by a certain percentage discount. Discount code can be published on a website or sent to the customer as a promotional material via email or physical package with purchased goods.
Privacy Policy
 
We are committed to protecting our customer’s privacy. We are entirely open about our information gathering practices. Please take the time to review this notice which states our privacy policy.
To process your order, we need to know your name, email address and delivery address. We will not collect any information about you unless it is specifically and knowingly provided by you. The information we collect will be accurate and up to date. 
We collect information about our customers via server logs, cookies, order forms and competitions. A cookie is a file that your web browser places on your computer’s hard disk for record keeping purposes. The information collected in this way can be used to identify you unless you modify your browser settings. The cookie does not store any credit/debit card information nor password details. 
We have business and technical partners whom we share data with to handle orders, process credit and debit card payments and provide a range of services, including for fraud protection purposes. They are bound by Data Protection covenants and must process the personal information in accordance with this privacy policy. You should be aware that if we are requested by the police or any other regulatory authority investigating suspected illegal activities to provide your personal information, we are entitled to do so. 
We operate an opt out mail system. This gives you the choice of whether or not you wish to receive marketing information. Replying to the 'unsubscribe' link in promotional mail will also ensure that your name is removed from our mailing list. Your opt-in preference to receive promotional emails from our companie will be recorded at the point of registration and as part of the sales process. You can unsubscribe from any of these emails at any time. 
We take the risk of internet fraud very seriously. With the volume of fraudulent credit card transactions increasing, we make every effort to ensure all orders are thoroughly checked using the information already supplied. There is a possibility we may contact you to make additional security checks and we ask for your co-operation to enable us to complete them. Fraudulent transactions will not be tolerated by us and such transactions will be reported to the relevant authorities.

 

Orders

 
Registration to complete you order is not required. But if you have registered and thereby create your purchasing account, you can view your past purchases at any time, modify personal information, password and other information that you entered when registering. 
 
Company
 
Kintaro Mediji, spletne storitve in spletna prodaja d.o.o.
Vipotnikova 9
1211 Ljubljana Smartno
E-mail: info@caraudioempire.eu
Phone: 00386 41 912 188
Bank account NLB: 02032-0013525344
IBAN: SI56 0203 2001 3525 344
VAT ID.: SI56610572
Registration number: 5592453