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info@caraudioempire.eu / 00386 41 912 188

Returns

In order to ensure our customers receive the best level of service we offer a comprehensive returns policy. Please note that the following returns procedure must be followed, and failure to do so may result in us being unable to exchange goods or provide refunds.

Also please be aware that we cannot be held responsible and provide refunds/exchanges on stock affected by circumstances beyond our control. Should you wish to return an item for any reason please notify us within 48 hours of receipt of your order of any part that is unsatisfactory.

In order to arrange a return, please contact us on info@caraudioempire.eu and inform our customer service team of your order number, the item you are returning and the reason for the return. We will then reply with a solution and the address you need to send the item to.

You will need to package the item securely and include:

- Your order number

- Whether a replacement or refund is needed

- The reason why you are returning the item.

Goods returned should be in their original condition and packaging in which they arrived, along with a copy of the invoice.

Once received items will be checked and refunds on goods and postage arranged where suitable. We cannot issue refunds on simply unwanted goods due the perishable nature of goods on sale. Refunds/exchanges will only be offered on items that are faulty, and were clearly so at the time at which they were dispatched.